If you have an insurance question, please contact Patient Access at 248-857-7267.
Insurances Accepted (In Network, as of August 2012)
Blue Care Network
Blue Care Network – Behavioral Service
Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan Mental Health & Substance Abuse
Blue Cross Blue Shield of Michigan – Medicare Advantage
Cigna Behavioral Health
Great Lakes Community Health Plan
Health Alliance Plan (HAP)
Health Plan of Michigan
Hospice of Michigan
Magellan Behavioral of Michigan
McLaren Health Plan
Midwest Health Plan
Molina Healthcare of Michigan
Oakland County Community Mental Health Authority
Season’s Hospice & Palliative Care of Michigan
Total Health Care
United Health Care
**We are a participating Joint Venture Hospital Labortory (JVHL)
Billing & Payment for Your Hospital Stay
What a Hospital Bill Covers
The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees.
You will receive a separate bill from your physicians for their professional services. The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill.
If you are in need of assistance with your hospital billing you can contact Hospital Financial Counseling at Doctors’ Hospital of Michigan, Patient Access Department, at 248-857-7254.
Coordination of Benefits (COB)
Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies. This usually happens when both husband and wife are listed on each other’s insurance policies, or when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. This also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance. Most insurance companies have COB provisions that determine who is the primary payer when medical expenses are incurred. This prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance may request a completed COB form before paying a claim and every attempt will be made to notify you if this occurs. The hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid.
This hospital is an approved Medicare provider. All services billed to Medicare follow federal guidelines and procedures. Medicare has a COB clause. At the time of service you will be asked to answer questions to help determine the primary insurance carrier paying for your visit. This is referred to as an MSP Questionnaire and is required by federal law. Your assistance in providing accurate information will allow us to bill the correct insurance company. Medicare deductibles and co-insurance are covered by your secondary insurance. If you do not have secondary insurance you will be asked to pay these amounts or establish a payment plan. If you are unable to pay these amounts, we will help you determine if you qualify for a state funded program.
As a service to our customers, we will forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company.
For Self-Pay Patients
Patient Accounts will send statements for payment of self-pay accounts. You will receive two to three billing statements and two to three telephone calls over a 90-day period to obtain a payment or to make payment arrangements. If payment arrangements are not established and no payment is made during the 90-day period the account will be placed with a collection agency. If you need an itemized statement you can obtain one by calling our Patient Accounts department at the number listed below or by using the website at www.dhofm.com
. If you have any questions regarding your billing statement, you can contact the Patient Accounts Business Office at 1-(248) 857-7106.