MISSION STATEMENT

Doctors’ Hospital of Michigan (Oakland Physicians Medical Center) will provide the highest quality, cost effective, compassionate care to each patient we serve and WILL be committed to fulfilling the needs of those in our community while obtaining financial strength.


COMMITMENT STATEMENT

At Doctors’ Hospital of Michigan we believe that:

• Everyone is entitled to quality health care
• Needs and Expectations of patients, physicians, payors, co-workers, and communities we serve will be our highest priority.
• Our Patients and Co-workers reflect the diversity of the communities we serve
• Our Employees share fully in our responsibilities and rewards
• Listening and Communicating to others is important
• Confidentiality in all situations will be maintained
• We are all on the same TEAM and will show respect for each other.

VISION STATEMENT

Doctors’ Hospital of Michigan  (DHM) will service patients through its model of personalized care.  DHM will strive to provide personalized service and care to our patients and will consistently allow for our professionals to positively differentiate ourselves from our competition.  To achieve these purposes, DHM will:

• Build a health care delivery system through appropriate market opportunities and differentiating ourselves from our competition (owned by physicians, focus on customer service and quality of care)
• Provide access to necessary healthcare services regardless of economic status
• Assure leadership in health care services and delivery
• Establish a strong relationship and change perceptions in the community so that DHM is a key resource and component of the area’s economic vitality
• Have an extreme focus on customer service, patient safety and quality of care that will truly differentiate DHM from its competition
• Specialize in services that will maximize DHM’s operating potential
• Provide a work environment that encourages employee productivity, development, and loyalty and recognizes the importance of each employee to DHM’s overall ability to achieve its mission
• Continue commitment to a management philosophy with orientation to continuous quality improvement and patient safety
• Assure that the mission of the hospital is sustainable by generating the necessary level of operating income annually.