Free Parking
You and your visitors may enjoy free parking in the convenient patient/visitor parking lot across from the hospital’s main entrance. Specially marked handicapped parking spaces are located in the patient/visitor parking lot as well as in the driveway of the Main Entrance.

General Visiting Hours
10:00 a.m. to 8:00 p.m.

Specific Unit Visiting Hours
Visiting hours and rules may differ from unit to unit and special consideration may be given as appropriate. Please check with the nurse about specific hours for your nursing unit.

Intensive Care Unit – Immediate family only
12:00 noon to 7:00 p.m.
No children under 14 unless accompanied by an adult. Maximum two visitors at bedside.

Behavioral Health Psychiatric Services
Monday and Wednesday
6:00 p.m. to 7:00 p.m.
Saturday and Sunday
2:30 p.m. to 4:30 p.m.
No children under 12 permitted.

Visitor Waiting Lounge
A waiting lounge is provided outside most patient care areas.  In the waiting lounge, a TV is available if visitors wish to use it.

Food & Beverages
The Cafeteria is located on the Ground floor of Main Hospital.
Visitors are welcome to dine in the cafeteria.

Service Hours:
7:00 – 9:30 a.m.
11:00 a.m. – 2:00 p.m

 Vending Machines
Vending Machines are located in two locations, the cafeteria and in the sunroom of the Seminole Building.  They are supplied daily with sandwiches (in cafeteria vending machines only) snacks, coffee and bottled beverages.

Calling The Nurse
The intercom system in your room is mounted on the wall above the bedside table. This system is used for direct voice contact with the staff members at the nursing station.

Extending from the intercom is a pillow speaker that can be clipped to your bed for convenience. To call the nursing station, press the top bar marked “NURSE” and a staff member will respond via the intercom. When the nursing staff member answers, please make your request in a normal speaking voice. Some beds have the nurse call button built into the side rail. Please clarify with your nurse as to which nurse call system you have.

Information Desk
The Information desk is located in the hospital lobby. The Information desk staff members are available to assist with directions, general information, and to escort family and friends as needed. The Information desk is open during business and visiting hours.

Cell phones
Cell phones may be used in public areas of the hospital, but should not be used within three feet of any patient care equipment.

Fire Safety
We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you.

We at DHM recognize the unhealthful side effects of smoking and actively support a smoke-free environment. Smoking in patient areas puts the patients, visitors, and staff at risk. If you are a smoker and wish to quit, speak to your doctor or nurse about available options. Smoking is not permitted anywhere in the hospital or on hospital grounds.

Electrical Appliances
Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers, and other devices are not permitted in patient rooms. You may use only battery-operated devices.

Mail and packages will be delivered to you by a hospital volunteer. Individual florists deliver flowers to patient rooms. Please note that flowers are prohibited in intensive care units. Patient mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop.

An Automated Teller Machine (ATM) is located to the right off the main entrance lobby near Patient Access.

The cafeteria hours of operation are:
Monday-Sunday 7am to 9:30am, 11am to 2pm & 4pm-7pm

We have guest trays available for patient visitors for $5.00. Visitors wishing to have their tray delivered to a patient room must make arrangements and pay in the hospital cafeteria, at least 1 hour prior to scheduled meal delivery. Orders may be placed at the following times:

For Breakfast: at 7am.
For Lunch: at 11am.
For Dinner: at 4pm.

If you have any questions or concerns please feel free to contact the Dietician office at extension 7241 or 7242 (if no one is available, please leave a message and a dietician will return your call).

Gift Shop
Fortino’s Gift Shop is located in the main lobby of the hospital. The shop is owned and operated by Fortino’s Flowers and offers a wide range of items including jewelry, handbags, candy, snacks, cards, stuff ed animals, toiletries, flowers and plants.

Visa and MasterCard are accepted.

Hours of operation:
9am to 3:30 pm

Bedside delivery service -The gift shop will send and deliver any merchandise that is carried in the shop, including flowers, sundries and snacks. Dial (248) 857-7097 (or ext. 7097 from within the hospital) to place your order and a volunteer will deliver it to your room. Letters and cards received after your discharge will be forwarded to the address on your admission record.

Your address at DHM is:
Your Name
Doctors’ Hospital of Michigan
461 West Huron
Pontiac, MI 48341

Pastoral Care
Doctors’ Hospital of Michigan believes that total patient care demands attention to the spiritual as well as the physical and emotional needs of each patient. Members of the Pastoral Care staff are available to assist you, whatever your religious tradition. Our staff includes chaplains who have specialized training for hospital ministry. Your Priest, Minister or Rabbi is always welcome to visit you while you are here. If you wish to see a chaplain, receive Holy Communion or the Sacrament of the Sick (for Roman Catholic patients), please call extension (248) 857-7232 (or ext. 7232 from inside the hospital), call the nurse, or dial “0” for the hospital operator and have the chaplain paged. An inter-denominational Chapel/Meditation Room, located on the main floor next to the main lobby, is always open for your convenience.

The hospital Chaplain and a group of volunteer ministers are available to all patients and their families. A Prayer Ministry is available for the sharing of prayer with staff members. Please contact your nurse to request these services.

Televisions are provided in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker, which may be clipped to your bed, or by controls located on the side rail panel. Channel listings are located at the back of this book. All televisions have closed captioning available for the hearing impaired.  The cost for the television is $5.00 per day, if you choose not to have television service please call 1-888-891-6523 or extension 4160 on our in-house phone.

Leave Your Valuables At Home
If you have valuables, such as jewelry and cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids, and dentures should be stored in your bedside stand when not in use. Please don’t put them on your bed or food tray—they may be damaged or lost. Doctors’ Hospital of Michigan will not be responsible for replacement of personal belongings.

For your safety, Security is available 24 hours a day. If you have a security-related concern, call the hospital operator at 1-248-857-7200 and a security officer will be paged.